Terms and conditions

Conference Booking

Joining Instructions: Venue information will be made available on the event webpage at least 1 month before the event.

Cancellations: If you are unable to attend, cancellations must be made in writing. A charge of 90% of the course fee will apply if you cancel between 20 and 11 working days working days before the event. If you cancel 10 working days before the event you will incur a 100% charge. These cancellation terms also apply to all last-minute bookings. It is the customer’s responsibility to ensure that all travel arrangements and time away from work are agreed and in place prior to making the booking. A substitute delegate is welcome. Paragon will not accept liability for any transport disruption or individual transport delays and in such circumstances the normal cancellation restrictions apply. Paragon reserves the right to cancel the training course with 10 working days’ notice and participants will receive a full refund.

Content & Venue: For reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Seminar Booking

Payment: can be made by Cheque (payable to The Phoenix School), BACS transfer or cheque. Your booking will only be secured upon Forum Paragon receiving payment. We have a limited number of places available. Please book early to avoid disappointment. If we have not received full payment 21 days prior to the event, we reserve the right to offer your place to those on the waiting list.

Joining Instructions: Venue information will be sent to delegates by e-mail prior to the seminar. Please ensure you provide your e-mail address on your booking form.

Additional Delegates: Delegates who wish to attend a seminar without prior booking must complete an Additional Delegate Booking Form, which will be made available at the event.

Cancellations: If you are unable to attend, cancellations must be made in writing (an e-mail is acceptable). 90% of the course fee will apply for cancellations made between 20 and 11 working days prior to the event. If you cancel within 10 working days of the event you will incur a 100% charge. These cancellation terms also apply to all bookings made within 10 working days of the event. It is the delegate’s responsibility (or their representative’s) to ensure all travel arrangements and time away from work have been agreed and are in place prior to making the booking.

Paragon reserves the right to cancel the training course with 10 working days’ notice, and participants will receive a full refund.

Substitute Delegates: Delegate substitution is permitted; all requests must be made in writing and will only be administered once full payment has been received.

Content & Venue: For reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Getting to the Event: Paragon will not accept liability for any transport disruption or individual transport delays and in such circumstances the normal cancellation restrictions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility.

This Booking request has been agreed by the Head Teacher or CPD Co-ordinator.

 

Complaints

We are delighted to hear from those who use our services and find them helpful. However we realise that there are a minority who feel they have some form of complaint about the service received and we want you to know what you can do and what will happen in such a case. We want to provide the best possible service and we always want to resolve any complaints. We will therefore read/listen carefully to what is said and respond. We will also learn any lessons that mean we need to change our procedures for the future. Please contact us in the following ways:

By Post: Paragon teaching Schools, Phoenix School, Orton Malborne, Peterborough, PE2 5QA

By Phone: 01733 391666

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will pass your complaint to the person concerned and request them to respond to you initially within five working days. In most cases the complaint will be able to be resolved by the person within that time. However, where the case cannot be resolved within 10 working days, the complaint will be investigated by the Line Manager responsible for looking after complaints and you will hear further from him/her within a further 20 working days. (These turnaround times may be longer over Christmas and New Year or because of staff holiday/sickness). If you are still dissatisfied with the outcome then the complaint will be referred to the Managing Director. Clear notes will be kept as to the procedures to be carried out and you will receive full details of the Managing Director’s decision.

 

 

Get in touch

The Phoenix team will be glad to help you anytime with general questions, suggestions or comments.

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